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Ethiopia's Zemen bank introduces electronic banking
By Yohannes Anberbir
Ethiopia's Zemen Bank successfully introduced its pioneering one branch Multi-Channel Banking services this week. The event marks a shift away from the traditional approach of a branch-based banking service.
Even though some of the branch-based banks are offering electronic banking as well, Zemen's introduction of automated teller machines (ATM), internet banking, telephone banking and SMS banking at one time is exceptional.
"Customers are not required to come physically to our bank; we will go to our customers," Ermias Amelga chairman of the bank said on Thursday.
The bank has already installed three ATMs in its headquarters, which offer services in both English and Amharic. The bank received over 600 million in deposits within a one year period of being in business. Soon, all of its customers will be able to manage their accounts using an ATM card.
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